Thank you for your interest PLAYWITH Interactive Services and related resources (collectively "PLAYWITH Services") offered through the website portal.playrohan.com (PLAYWITH Game Portal Sites). PLAYWITH Services are owned, operated, licensed or controlled by PLAYWITH Interactive, Inc. (collectively "PLAYWITH," "we," "our", or "us").
We respect our users ("users", "you" or "your") privacy. This privacy policy, updated FEB.29 2020, lets you know how information that PLAYWITH receives or collects from you is processed, disclosed and used. In addition, we have incorporated a section to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning as used within this section.
This Privacy Policy only governs the PLAYWITH Sites and Services but does not govern third party websites or the off-line data collection, disclosure and usage practices of PLAYWITH, including information received from you other than through the PLAYWITH Sites. By using the Sites and/or the PLAYWITH Services, you acknowledge your consent to this Privacy Policy. If you do not agree with the terms, do not use the PLAYWITH Sites and/or the PLAYWITH Services.
1. WHAT PERSONAL INFORMATION DO WE COLLECT?
General
We do not collect any personal information from you, unless you provide it to us voluntarily. If you decide to provide us your personal information, we will only collect the personal information that is needed to fulfill your requests and our legitimate business objectives.
Registration
Some areas of the PLAYWITH Sites and certain PLAYWITH Services may allow you to visit as a guest and remain anonymous, but you may not be able to access all the content and features of PLAYWITH Sites and Services without registering. In order for you to register with PLAYWITH, we require you to provide us personal information that may include personal name, mailing address, e-mail address, birth date and gender.
User Name
In order to access certain PLAYWITH Services, You may be asked to choose a user name and password. Please note that your user name will be available to the other users of the PLAYWITH Services while you participate in some services, like chat rooms or message boards, so you should exercise discretion when using these services. Personal information disclosed by you within our chat areas, instant message service, message boards, or during game play can be collected by other users of such services and may result in unsolicited messages. We are not responsible for protecting such information that you may disclose to third parties through our services. To the extent that you create a public profile that may be available to others on our sites and services, you are solely responsible for its content and accuracy at all times.
Billing Information
When you sign up for membership or make an online purchase from the PLAYWITH Sites and included services, we will also require that you provide us with the necessary billing information such as your name, credit card information, billing address, shipping address, phone number, CVV number, and expiration date, so that we may provide the service, or product to you. Issues related to customer service, billing questions, technical and computer support, etc. may also require you to provide us with some personal information so that we may resolve the issue properly.
Online Communications
When you communicate within any game or any other communication feature within the PLAYWITH Sites, even privately to another person, you do so with the understanding that those communications go through our servers and can be monitored by us. You have no expectation of privacy in any of those communications and, accordingly, you expressly consent to monitoring of communications including technical support and customer service communications that you send and receive.
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2. WHAT NON-PERSONAL INFORMATION DO WE COLLECT?
General
In many cases, PLAYWITH will automatically collect certain non-personal information about your use of PLAYWITH Sites and Services. PLAYWITH might collect, among other things, information concerning the type of Internet browser or computer operating system you are using, the domain name of your Internet service provider, your click path through the PLAYWITH Sites, and the third-party web sites or advertisements linked to or from the PLAYWITH Sites that you visited. To do this, PLAYWITH may use cookies, clear gifs, frames, server log analysis and other technology. Personal information collected through the use of these technologies will be handled according to this Policy. Your visits to our web sites, and information provided through these technologies, will be anonymous unless you provide us with personal information or have provided such information in the past.
Cookies
PLAYWITH Sites and Services may contain cookies. Cookies are bits of electronic information stored on a users hard drive to provide information needed by the user on a regular basis. They are often used to save web site customizations and web site login information. Clear gifs (also known as web beacons) assist in the delivery of cookies. Most internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions to learn more about how to manage cookies. However, please note that if you block cookies, some portions of the PLAYWITH Sites and Services may not function properly. We use cookies to improve the quality of the PLAYWITH Sites and Services and to better understand how users interact with the PLAYWITH Sites and Services. We do not and cannot use cookies to retrieve individual personally identifying information about you from your computer unless you knowingly and willingly provide such information.
IP Addresses and System Specifications
When you use or visit the PLAYWITH sites, our servers log your IP address. We may collect IP addresses for the purposes of providing our products and services, including, without limitation, system administration, troubleshooting, user compliance with our terms of service, investigating security breaches, and compiling non-personal information such as how many visitors logged on to the PLAYWITH Sites and Services. When you log into one of our Services, your system specifications such as operating system, video card, monitor, system configuration, etc. may be reviewed/recorded by us for the purposes of analyzing and optimizing your game experience and in order to provide you with customer service.
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3. HOW DO WE USE AND SHARE THE INFORMATION THAT WE COLLECT?
General
Personal information which we collect for a particular purpose will only be saved and used for that purpose, unless you have agreed to allow us to use it for some other purpose, as described in this Policy. We sometimes share non-personal information with third parties about our user base, but that information does not include any personally identifiable information. We may use the information we collect from you for the purpose of providing you with technical support, customer service, and account maintenance. We may also use information to learn what you like, tailor your experience accordingly, and to improve web sites and our other products.
Updates and Promotions
You must have a membership account in order to receive e-mails regarding updated and promotions from us. You can opt out of receiving future e-mailing from us by following the directions contained in the e-mail to unsubscribe.
Third-party Service Providers
When you have provided personal information to us for a particular purpose, we may disclose your information to third-party service providers that we have engaged to assist us in fulfilling your request. This may include, but is not limited to, fulfillment houses, billing services, transaction managers, credit verification services, and other third party service providers.
Law Enforcement
PLAYWITH may disclose your personally identifiable information or otherwise use such information to communicate with you if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (i) conform to legal requirements or comply with legal process or any governmental request; (ii) protect and defend the rights or property of PLAYWITH or its affiliated companies, licensors or licensees; (iii) enforce the Terms of Service or any applicable agreements; or (iv) protect the personal safety or interests of PLAYWITH employees, users of PLAYWITH products or services, or members of the public in urgent circumstances. We may also disclose any of your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary in our sole discretion, in order to protect the legitimate legal and business interests of PLAYWITH.
Processing
Personally identifiable information may be stored and processed in the United States or any other country in which PLAYWITH or its affiliates, subsidiaries or agents maintain facilities, and by using the PLAYWITH Sites and Services, you consent to any such transfer of information outside of your country. PLAYWITH will take reasonable steps to protect the information users share with us.
Categories of Personal Information We Collect and Disclose (California Collection Notice)
Playwith Interactive Inc. may disclose your personal information to a third party for a business purpose.
When we disclose your personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to keep your personal information confidential and not use it for any purpose except performing the contract.
In the chart below, we identify each category of personal information that we have collected in the last 12 months.
For each category of personal information we have collected, we also identify
(i) the category(s) of the information collected;
(ii) the source in which it has been collected from; and (iii) the purpose of the collection.
Each category of information is collected for the purposes listed below and
(1) to provide our games and services, alert of new products or services, features, or enhancements; handle/route our gamers for any issues or technical support questions; to send notification emails’ and/or notify you of upgrade opportunities, contests, promotions, or special events and offers so we can adapt our products and services to better suit your needs.
(2) to monitor fraud prevention and legal purposes,
(3) to secure our services and users, including prevention for cheating and bad behavior, and
(4) for audit purposes.
Category of Personal Information | What we collect | From whom we collect it | Purpose of Collection |
IDENTIFIERS Personal information categories listed in Cal. Civ. Code § 1798.80(e) | Account Name (In-game ID), User Name, email address, Character Name, phone numbers, home address, social media handles, legal guardian details, any open field such as chat records / Information collected passively via cookies and similar technology / IP Address and application identifiers / Subscrition information | Directly from you and through your use of games and services / Our vendors / Our affiliated business partners / Social Media and other third party accounts if you choose to link. | Communicate with you / Customer Serivce / Personalize and improve your experience on our systems and websites / Newsletters, Marketing, and Surveys |
PROTECTED CLASSIFICATIONS CHARACTERISTICS | Age, race, color, national origin, religion, marital status, gender if you choose to provide it. | Directly from you and through your use of games and services / Our vendors / Our affiliated business partners / Marketing companies | Make sure you are of an appropriate age to play certain games / Enhance and optimize an account for access to and use of the online services / improve your experience on our systems and websites / Verify your identity / Communicate with you |
COMMERCIAL INFORMATION | Order details, histories, subscriptions, refunds, payment details | Directly from you and through your use of games and services / Our vendors / Our affiliated business partners / Marketing companies | For product development and research / For Fulfillment of you requests and purchases, transactional and other communications about our online services. |
NETWORK ACTIVITY INFORMATION | Region, activity log, cookies, operating systems and versions, licenses details, forum contents, game file version, your “click path” through our website | Directly from you and through your use of games and services / Our vendors / Our affiliated business partners / Marketing companies | Communicate with you / Customer Service / Personalize and improve your experience on our systems and websites / Newsletters, Marketing, and Surveys |
GEOLOCATION DATA | We collect geolocations by using various technologies to determine your location including but not limited to IP Address | Directly from you and through your use of games and services | To verify you identity / to enhance and optimize an account for access to and use of the online services / to communicate with you / for product development and research |
CUSTOMER SERVICES and GAME DATA | Account Ban history, logs, Payment methods, in-game items, gameplay history, purchase history | Directly from you and through your use of games and services | Personalize and improve your experience on our websites, customer services, and marketing purposes. |